makotoPrivacy Policy

This page describes what we collect when you use makoto and how we keep that data protected. We operate an online sportsbook and gaming platform serving users in supported jurisdictions across Southeast Asia. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or engage with our football markets, live-dealer tables, and slot games, we collect certain information about you.

Our privacy commitments are straightforward: we collect only what we need to operate our service, verify your identity, process payments, and comply with applicable law. We do not sell your data to third parties. We do not share your personal information beyond what is necessary for payment processing and regulatory compliance. This policy explains our practices in detail.

We undertake to be transparent about how we handle your information. If you have questions about our privacy practices or wish to exercise your rights regarding your data, our support team can assist you. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on makoto

We collect information in several categories. When you register an account on makoto, we ask for your name, email address, date of birth, and phone number. This information is used to verify your identity and contact you about your account.

We collect information about your activity on makoto: which games you access, which football markets you view (Liga 1, Piala AFF, Champions League, Piala Indonesia, Piala Asia), how long you spend on the platform, and your betting history. We use this information to improve our service, detect fraud, and comply with regulatory requirements.

We collect technical information: your IP address, browser type, device type, and operating system. This helps us understand how users access makoto and identify technical issues. We also collect cookies and similar tracking technologies to remember your preferences and keep you logged in.

Account data

Name, email, date of birth, phone number, identity documents for verification.

Payment data

Bank account details, wallet confirmations, transaction history, deposit and withdrawal records.

Activity data

Games accessed, markets viewed, betting history, time spent on platform.

Technical data

IP address, browser type, device type, operating system, cookies.

How We Use Your Data on makoto

We use your data to operate makoto and provide our service. We verify your identity to comply with anti-money-laundering regulations and prevent fraud. We process your payments through our payment partners and banking systems. We use your activity data to improve our platform, personalise your experience, and detect suspicious behaviour.

We may contact you via email or phone about your account, payment issues, or service updates. We do not send marketing emails unless you have opted in. We retain your data for as long as your account is active and for a period after closure to comply with legal obligations.

Our servers may sit outside your jurisdiction. Your data may be processed in data centres located in different countries. We apply the same security standards regardless of server location. We do not transfer your data to countries with weaker data protection laws without appropriate safeguards.

Third-Party Processors and Partners

We work with third-party service providers to operate makoto. Payment processors handle your deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing. We do not control these processors' internal practices, but we select partners with strong security records.

We may share limited information with regulatory authorities if required by law. We may disclose data to law enforcement if we believe it is necessary to comply with legal obligations or protect the safety of our users. We do not sell your data to advertisers, data brokers, or other commercial entities.

Your Rights and Our Commitments

You have the right to access your personal data held by makoto. You can request a copy of your information by contacting our support team. You have the right to correct inaccurate data—if your name, email, or other details are wrong, you can update them in your account settings or request our assistance.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain certain information for compliance purposes even after account closure. You have the right to object to certain uses of your data, such as marketing communications. You can opt out of non-essential communications at any time.

We undertake to respond to data requests within a reasonable timeframe. If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with our support team or with your local data protection authority. Our commitment is to be transparent about our practices and responsive to your concerns.

Security and Data Protection

We protect your data using industry-standard encryption and security measures. Your password is encrypted and never stored in plain text. Payment information is processed through secure, PCI-compliant systems. We conduct regular security audits and maintain firewalls to prevent unauthorised access.

We cannot guarantee absolute security—no online system is completely immune to breaches. If we discover a security incident that affects your data, we will notify you and take appropriate remedial action. We encourage you to use a strong, unique password and enable two-factor authentication on your makoto account.

Our privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on makoto. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.

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