makoto Platform Account Terms
These account terms outline the conditions under which we at makoto provide our platform services. When you create an account with us, you agree to follow the policies set out here. Our platform offers football betting, live-dealer tables, slot games, and esports markets. Access is available only in jurisdictions where our services operate legally.
We enforce these terms to protect both our users and the integrity of our platform. Our makoto account terms cover account creation, deposits and withdrawals, bonus conditions, prohibited conduct, and dispute resolution. By using makoto, you acknowledge that you have read and accepted these terms in full.
This page describes our core policies. If you have questions about specific terms or how they apply to your account, our support team can provide clarification. We update these terms periodically, and continued use of makoto following any update constitutes acceptance of the revised terms.
Account Opening and Eligibility
To open an account on makoto, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We require you to verify your identity before you can make a withdrawal. Verification involves providing government-issued identification and confirming your contact details.
You must be of legal age in your jurisdiction to use makoto's services. Our platform is not available in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Each person may hold only one account on makoto. If we discover duplicate or fraudulent accounts, we reserve the right to close them and forfeit any balance. Account names must not contain offensive language or impersonate other users or public figures.
Our makoto Deposit and Withdrawal Policy
We accept deposits via multiple channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are typically credited to your account within minutes to a few hours depending on the payment method. During peak periods or public holidays like Idul Fitri and Idul Adha, processing may take longer.
Withdrawals follow the same payment channels you used to deposit. Your withdrawal request is processed once your account is verified and our system confirms that funds are available. We do not impose fixed withdrawal times or guarantee specific processing speeds; however, most withdrawals clear within one to two business days.
Minimum and maximum deposit and withdrawal amounts apply and are displayed in your account settings. We reserve the right to decline a deposit or withdrawal if we suspect fraudulent activity or violation of these terms.
- mobile banking
- subject to verification across all Indonesian banks and wallets.
- local payment / online payment / e-wallet
- Mobile wallets; deposits and withdrawals typically settle within minutes to a few hours.
- Bank transfer
- Transfers via mobile banking, local payment, online payment, or e-wallet may take one to two business days depending on your bank.
Bonus Terms on makoto
We may offer promotional bonuses to new or existing users. Any bonus offer comes with terms that specify eligibility, how the bonus is credited, and what you must do to withdraw bonus winnings. Bonus terms may include minimum bet requirements or restrictions on which games you can use the bonus on.
We reserve the right to void any bonus if we detect fraudulent activity, bonus abuse, or violation of our terms. Bonuses do not constitute a guaranteed payment and may be withdrawn at our discretion. We do not publish fixed bonus amounts on this page; specific offers are displayed when you are eligible.
Prohibited Conduct on Our makoto Platform
We prohibit the following conduct on makoto:
- Use of automated bots, scraping tools, or scripts to access our platform
- Sharing your account credentials or allowing others to use your account
- Attempting to exploit system vulnerabilities or bugs
- Engaging in fraud, money laundering, or other illegal activity
- Harassment, threats, or abusive language directed at other users or our staff
- Creating multiple accounts to circumvent our policies
- Collusion or match-fixing involving any market on makoto
If we discover that you have engaged in prohibited conduct, we may suspend or close your account and forfeit your balance. We may also report the matter to relevant authorities if criminal activity is suspected.
Dispute Resolution and Our makoto Support
If you believe an error has occurred with your account, a bet, a deposit, or a withdrawal, you may file a dispute with our support team. Disputes must be reported within seven days of the incident. We will investigate and respond within five business days. If you remain unsatisfied after our response, you may request further review.
We aim to resolve disputes fairly. However, if our investigation confirms that our records are accurate, we may close your dispute and take no further action. Disputes that we determine to be frivolous or abusive may result in account suspension.
Our makoto Jurisdiction and Liability Notice
makoto operates under jurisdiction-restricted access. Our services are available only where applicable law permits. You are responsible for verifying that your use of makoto complies with local law in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
We do not guarantee uninterrupted service or the accuracy of all odds, scores, or market data displayed on makoto. To the extent permitted by law, we disclaim liability for losses arising from your use of our platform, technical errors, or force majeure events.
These terms are governed by the laws applicable in the jurisdictions where we operate. If any term is found to be invalid or unenforceable, the remaining terms continue in effect. We reserve the right to terminate your account and close our services to you at any time if we determine that your conduct violates these terms or applicable law.